1. General Terms and Conditions of Sale – Subscription and single ticket

The ZOU! GTCU apply.

2. GTC – Excursions / Gift vouchers / Various offers currently valid

2.1 Prices

Prices are inclusive of VAT per person. We strongly recommend that you take out cancellation insurance when you register (as described in point 2.5). Our price includes train transport and services as described in the programme under the headings: This price includes – This price does not include. Only the regional ZOU! fare applies to these products, including the Nice – Le Chaudan section section (RLA tickets are not valid).

2.2 Remote sales and orders, remote payment, home delivery:

Certain commercial products combining a ticket and an additional service (meal, guided tour, steam train, etc.) can be ordered in advance and paid for remotely by telephone. In this case, they must be collected from the station ticket offices.

The right of withdrawal does not apply to purchases related to leisure activities provided on a specific date or at specific intervals, except for cancellation insurance.

2.3 Registration and payment

Registrations are made subject to availability. They are only effective upon receipt of payment.

2.4 Confirmation/Cancellation:

We remind you that our confirmation is subject to the availability of equipment on the date of travel.

The customer may change the number of passengers up to 3 days before the trip, subject to availability (maximum 15 passengers in SY, 40 in AMP).

– Cancellation by the organiser:

The organiser reserves the right to cancel all or part of the service in the event of force majeure (bad weather, landslides, damage, strikes, etc.) without this giving rise to a claim for reimbursement. Programmes may be cancelled or modified for reasons such as lack of capacity, full trains, passenger safety or technical failures. In this case, the organiser must be able to offer an alternative solution (coach). Failing this, a request for reimbursement of any sums paid by the customer may be made.

– Cancellation by the customer:

In the event of cancellation by the customer, the sums paid will be refunded after deduction of the costs specified below, depending on the cancellation period before the departure date. Failure to show up at departure is equivalent to a cancellation of less than 7 days and does not entitle the customer to any refund. Any trip that is interrupted or cut short, or any service not used by the customer, for any reason whatsoever, will not give rise to any refund or compensation.

– Details of fees and refunds:

7 to 15 days before departure: 50% of the total amount is due.
Less than 7 days before departure: 100% of the total amount is due.

Cancellation insurance: €2 per person:

For your security and comfort, and to avoid cancellation fees, we offer cancellation insurance at a cost of €2 per person, valid for transport only (optional, to be taken out at the time of booking and non-refundable in the event of cancellation).

This cover applies to the following justified reasons: illness of direct ascendants or descendants, hospitalisation, death, theft. Proof will be required. No refund will be made without a written request and official proof.

For groups managed by the sales department, the cancellation guarantee is calculated based on the number of people indicated at the time of booking. A flat fee of £3 per person for administrative costs will be deducted from the amount refunded (not covered by the cancellation guarantee).

2.5 Conditions of transport and liability

The organiser shall ensure that the best possible transport conditions are offered to the customer. However, it cannot be held liable for any additional costs incurred by the customer as a result of delays, damage, bad weather, etc.

Groups of 10 or more people: reservations are required on 04 97 03 80 89. The operations department reserves the right to refuse access to trains to any unplanned groups.

2.6 Complaints

Any complaints must be sent by registered post or email within a maximum of 8 days after the services sold have been provided. After this period, no action will be taken on the complaint.

– Disputes: in the event of a dispute, the courts of Nice shall have sole jurisdiction. Given the increase in administrative work during the high season, a response time may be requested due to the time required to obtain additional information from certain service providers.

– Theft: the organiser accepts no responsibility in the event of theft.

– Special cases: if the behaviour or attire of one of our customers risks compromising the smooth running of the excursion, we reserve the right to refuse their departure or to interrupt their trip.

In this case, the customer will be reimbursed for all services not provided and will be solely responsible for their return travel costs.

2.7 Referral to the mediator

Any user who disagrees with the Provence Alpes Côte d’Azur Regional Transport Authority may refer the matter to a mediator in order to settle the dispute amicably. Any official request for mediation must be made in writing (letter or email), either:

– To the Regional Ombudsman, who intervenes in areas falling within the Region’s jurisdiction.

By post: Monsieur le Médiateur de la Région Provence-Alpes-Côte d’Azur. Hôtel de Région 27, place Jules Guesde, 13481 Marseille Cedex 20

By email: [email protected]

– To the Consumer Ombudsman, by completing the form available at www.amidif.com, to be returned:

By post: AMIDIF. 1 place de Fleurus, 77100 Meaux

By email: [email protected]

3. Courier terms and conditions

Other tickets on sale

3.1 PROXIMITE and LER tickets from the ZOU! network

All of our managed stations (Nice to Digne-les-Bains) are able to sell tickets for buses crossing our line in the Alpes de Haute-Provence, namely:

LER Bus:

51 NICE – DIGNE

52 DIGNE – GRENOBLE via SISTERON

66 DIGNE-LES-BAINS – MARSEILLE PROVENCE AIRPORT

68 MARSEILLE – DIGNE-LES-BAINS – BARCELONNETTE

LOCAL BUSES

400 DIGNE-SISTERON-VEYNES

430 ALLOS – SAINT-ANDRE-LES-ALPES

451 CASTELLANE – ST ANDRE LES ALPES (in season)

482 FORCALQUIER – DIGNE-LES-BAINS

483 DIGNE-LES-BAINS – MANOSQUE

The ZOU! Terms and Conditions of Use apply to these tickets.

3.2 Lignes d’Azur tickets

As the metropolitan section of the Chemins de fer de Provence railway between Nice and Le Chaudan is accessible with a Lignes d’Azur ticket, it is possible to purchase and top up Lignes d’Azur cards at Nice and Plan-du-Var stations. A ticket machine is also installed for this purpose on the platform at Colomars-La Manda station.

Lignes d’Azur tickets cannot be purchased on board trains; only ZOU (regional) fares are available.

Tickets sold

Tickets are rechargeable on deposit cards (€2), available for purchase. It is possible to return the card and request a refund of the deposit (£2) at the ticket offices of Nice and Plan-du-Var stations, up to a limit of 15 cards. For unreadable cards, an appointment must be made with the commercial department on 04 92 15 47 67.

Only anonymous cards are available from Chemins de fer de Provence and can be topped up with Solo, Pass 1, 2, 7, 14 and 30-day travel passes.

Monthly passes can be topped up, provided you have your personal card.

For any specific requests, please visit www.lignesdazur.com.

Legal notices

EPIC

RÉGIE RÉGIONALE DES TRANSPORTS DE PROVENCE ALPES COTE D’AZUR

Registration number: IM013210003

Guarantor: FMS-UNAT, 8 RUE CÉSAR FRANCK, 75015 PARIS, FRANCE

Insurer: AXA FRANCE IARD, 313 TERRASSES DE L’ARCHE, 92727 NANTERRE CEDEX, FRANCE

This website is the property of RRT Provence-Alpes-Côte-d’Azur.